If you purchased your subscription through the App Store or Google Play, your subscription is managed directly by Apple or Google.
This means that Apple / Google is responsible for:
- Subscription management
- Billing and payments
- Subscription cancellations
- Refund requests
Because of this, we're unable to cancel these subscriptions or issue refunds on behalf of customers.
How to Cancel Your Subscription
To stop future renewals, please cancel your subscription directly through the store where it was purchased.
App Store
Go to:
Settings → Your Apple Account → Subscriptions
Google Play
Go to:
Google Play Store → Profile icon → Payments & subscriptions → Subscriptions
After canceling, your subscription will remain active until the end of your current billing period. You won't be charged again unless you choose to subscribe in the future.
How to Request a Refund
If you'd like to request a refund, please submit your request directly through the App Store or Google Play.
Refund decisions are made solely by Apple or Google according to their own refund policies, and we aren't able to influence or review those decisions.
Still Have Other Questions?
We're here to support you! If you have any questions or need assistance:
- Email: hello@newmindstart.com
- WhatsApp: https://wa.me/19292351304
We hope you enjoy using the app and making learning a part of your daily routine!